Friday, August 30, 2013

the tale of amazon

last year some time, my mom admitted back when i was a kid, they had dinner with a friend of a friend.  he had a business proposition... would you like to invest a couple thousand with jeff bezos, in his start-up company?  my parents declined, investing in the stock market instead.  welp instead of having college paid for by stocks and bonds, I COULD HAVE BEEN A TRUST FUND BABY. 


but that's a different tale.  
this was a box i received from amazon.  containing 2 textbooks and only 1 birthday present for my pops.  the receipt confirmed there were originally 4 items in the box, but two giant text books tend to destroy the packaging theyre in, and small items make a glorious break for freedom.  after searching through page after page of FAQs on the amazon site, i noticed... like a moron, this convenient orange "contact us" button along the left hand column.  below all the 15 menu links id been trying.  but i digress.

the website noted i could click through latest purchase order and highlight the problem item, call in and sit on hold for 5 minutes, or input my phone # and someone would call me back in 5 minutes.  genius!  but what did i do?  instead of sitting on hold?  i sat and stared at my phone for 5 minutes.  anyway.  it rang, and after a brief confirmation of who i was and what the problem was, the customer service rep ordered me a replacement item with overnight shipping, apologized for the inconvenience, and we went our merry ways. 

easy freakin peasy! 

and yes i am a little bitter that my parents dont own a significant portion of amazon... but that doesnt stop me from ordering a ridic amount of stuff and having an amazon/chase credit card. 



  1. Haha! That's quite a story! Their customer service is usually pretty good, I find, although sometimes I am confused by their packaging - like putting massive textbooks in a box with leeeeetle items.

    Are you going back to school, Liz?

    1. one time i received a sizable box ...with a lone usb cable inside. not-so-brilliant packaging either. and yes, i've gone back to school to train as an electrician! i'll elaborate in bit


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